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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the first thing you should do is press the Help button, which is present on each page. A pop-up window will appear. It offers elaborate information about all the operations that you can perform on the page in question. Each pop-up menu appears on the same page so that you can quickly get back to your work.

Video Tutorials

We have a vast assortment of tutorial video clips explaining how to use our Control Panel. They're meant for those of you who want to see how things are being done rather than only reading articles. In this way, anyone can quickly become familiar with our hosting Control Panel by simply watching our step-by-step instructional video clips.

F.A.Q.

If you can't discover the answer you searching for, have a glimpse at our comprehensive Frequently Asked Questions section, which comprises questions asked by real customers and offers real solutions. We periodically update our FAQ database with new Q&A's so as to embrace all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't discover the answer you need in the FAQ section either, you can touch base with our fantastic team of support engineers available 24-7-365 and ready to assist you with any query. Each support ticket you open will be responded to in less than 1 hour (the average trouble ticket response time is about twenty minutes), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 220189

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com